Contact Information / Customer Support Policy

Last Updated: May 29, 2026

At tapvCard, customer satisfaction is our priority. This Customer Support Policy outlines how we assist customers before, during, and after their purchase from our website: https://shop.tapvcard.com

1. Customer Support Commitment

We are committed to providing timely, professional, and helpful support for all products and services offered through tapvCard, including:

• Smart NFC Business Cards

• Digital Business Cards

• Customized NFC Products

• Corporate & Bulk Orders

• Accessories and Related Products

Our support team aims to resolve customer concerns efficiently and ensure a smooth shopping experience.

2. Support Channels

Customers can reach our support team through the following channels:

Email Support

Email: hello@tapvcard.com

Phone / WhatsApp Support

Phone: +91 99111 73179

3. Support Availability

Our standard support hours are:

• Monday to Saturday

• 10:00 AM to 7:00 PM (IST)

Support requests received outside working hours, Sundays, or public holidays may be addressed on the next business day.

4. Types of Support We Provide

a) Pre-Sales Support

We assist customers with:

• Product selection guidance

• NFC card features and compatibility

• Bulk order inquiries

• Customization options

• Pricing and package information

b) Order Support

We help customers with:

• Order confirmation

• Payment-related issues

• Shipping and tracking assistance

• Delivery updates

• Invoice requests

c) Technical Support

We provide assistance related to:

• NFC card setup

• Digital profile activation

• QR code functionality

• Link updates and profile editing

• Basic troubleshooting

d) After-Sales Support

Customers may contact us regarding:

• Damaged products

• Manufacturing defects

• Product usage guidance

• Replacement eligibility

• Service-related concerns

5. Response Time

We aim to respond within:

• Email Queries: 24–48 business hours

• WhatsApp/Phone Queries: Within working hours

• Technical Issues: Depending on complexity, usually within 1–3 business days

Response times may vary during high-demand periods or holidays.

6. Customer Responsibilities

To help us provide efficient support, customers are requested to:

• Provide accurate order details

• Share relevant screenshots/photos when reporting issues

• Use products according to provided instructions

• Respond promptly to support requests for additional information

7. Customized Product Support

For customized products:

• Customers must review and approve design details carefully before production.

• Once approved and processed, modifications may not be possible.

• Minor color or print variations may occur due to screen/display differences and printing processes.

8. Replacement & Refund Assistance

Support related to replacements or refunds will be handled according to our Return, Refund, and Replacement Policy.

Eligibility may depend on:

• Product condition

• Manufacturing defects

• Delivery damage

• Verification of the issue

9. Unacceptable Conduct

We expect respectful communication from all customers. tapvCard reserves the right to limit or refuse support in cases involving:

• Abusive or threatening language

• Fraudulent claims

• Repeated misuse of support services

• Unreasonable demands outside policy terms

10. Policy Updates

tapvCard reserves the right to update or modify this Customer Support Policy at any time without prior notice.

Updated versions will be published on this page with the revised “Last Updated” date.

11. Contact Us

For any assistance, please contact:

tapvCard Support Team
Email: hello@tapvcard.com

We appreciate your trust in tapvCard and are committed to providing reliable customer support.